Coronavirus: Company Disclaimer
Editor’s note: Starting March 18, Mr. Z’s Big and Tall will be open 10 a.m. to 5 p.m. until further notice.
As the coronavirus situation continues to evolve, we know it is top of mind for our customers. So we believe it’s important to share the steps we are taking to keep our people safe and our facilities clean.
We are monitoring this situation daily, and, as we do with any unusual event, we will watch what’s happening locally and adjust business operations and policies as needed. We are monitoring close the Centers for Disease Control and Prevention (CDC), as well as other health organizations, and are following their guidelines as well as local health and government agencies.
First and foremost, we are taking preventive measures to keep our stores clean and maintain a healthy environment. Stores are cleaned daily, which includes using sanitizing solutions in high-touch, high-traffic areas. We have increased our focus on cleaning key areas throughout the day.
Second, we take the health of our associates seriously. We want any associate who is not feeling well to stay home. We shared with our associates details of a new policy that gives them additional flexibility to stay home if they are not feeling well. Out of an abundance of caution, we have also shared additional guidelines pertaining to company travel over the next couple of months.
Thirdly, we are taking customer contact in consideration. Because we are locally owned and operated we do not have the high traffic concerns that the larger chain stores contend with. That said, our customers usually do not have to be concerned with coming in close contact with other customers. Typically we do not have more than 10 people in the store at the same time on any given day. Furthermore, associates will only come in contact with another customer where permission has been granted. Example: (For reasons in providing assistance in fittings.)
Finally, we want to remind our customers the availability to shop at Mrzsbigandtall.com. Many of you are already taking advantage of this service. If you’re not, this could be a good time to try online delivery. To accommodate, we have lowered shipping costs to $5 for purchases under $50. All purchases of $50 or more are free. First time buyers receive an additional 20% off their order.
Thanks for the opportunity to serve you, our valued customers. Rest assured, we are doing everything we can to provide a safe shopping experience for our customers and a healthy environment for our associates and communities.